An iconic journey is always better with new friends
We are happy to welcome Icon members to the Horizon Credit Union family! As we continue our journey to fully integrating our two organizations we begin working to migrate your personal account information to Horizon’s systems. We’re committed to doing everything possible to make this transition as smooth as we can for you and to minimize the impact to your daily financial activities.
You will receive a variety of communications from us, based on the products and services you currently have. It’s essential that your contact information is current to ensure you receive any communications that may impact your accounts. Please be sure to verify that your mailing and email addresses are up to date to ensure you receive all communications regarding your accounts.
Of course, you can always check here to see the latest information and developments. Below you'll find links to frequently asked questions, your transition guide, tutorials for online services and more. And, if you have any questions our employees are standing by in branch and on the phone to serve as your guide through this journey. We look forward to seeing you soon!
What will happen to my debit and credit cards?
Your debit and credit cards will be the easiest part of your journey to Horizon. They will continue to work up to and after the system conversion and will be replaced when they expire.
Ask a Branch Representative or give us a call for more information.
Can I access the same ATMs?
As a new Horizon member you'll enjoy access to the CO-OP ATM network which offers over 30,000 surcharge-free ATMs, covering all 50 states and 10 countries – an ATM network that's larger than almost any bank's! Many of these ATMs accept deposits with no fee. Effective October 12, you will no longer have free access to MoneyPass ATMs. Of course, the Icon branch ATMs will remain fee-free for members.
Find an CO-OP ATM near you today!
Will I get a new member number?
Yes, you will receive a new member number in the mail a few weeks before the system conversion. This helps ensure there are no duplicate member numbers (which might cause problems with automatic payments and deposits) and that your transition is as smooth as possible. Your new member number will begin with 91, followed by zeros and your current member number to create a new 7 digit member number. For example, if your current account number is 98765 your new member number will be 9198765.
What will happen to my direct deposit(s) and automatic payments?
Your current direct deposits and automatic payments (electronic withdrawals) will continue to post to your new account up until the cutoff date. Keep your eye out for more communication coming to via email or letter about this date. We encourage you to update your account information with any third parties who automatically deposit or withdraw from your account on your behalf, as soon after the system conversion as possible. This will help ensure that all of your automatic deposits and payments are updated before the cutoff date. Please do not submit these changes before the system conversion as we are unable to accept any payments or deposits before the conversion date. Contact us if you have more questions about this at 800.852.5316.
What is Horizon's Routing Number?
Horizon's routing number is 325182506. You can find it in the footer throughout HZCU.ORG.
Where do I send my loan payment?
Please continue to send your payments to Icon Credit Union through October 30. After that date, you have a variety of options for making consumer loan payments at Horizon Credit Union (see home loan section for mortgages). For details visit hzcu.org/payments.
Online from a Horizon account –Log in to online banking to make one-time payments or set up recurring payments from a Horizon checking account.
Online from another financial institution – Find the Pay My Loan section our homepage for more payment options.
Postal Mail – You can mail us a payment at Horizon Credit Union, PO Box 15128, Spokane Valley, WA 99215.
How long can I access my Icon online banking?
You may log in to Icon’s online banking through Friday, October 30. Online banking access will be available through Horizon’s system beginning Monday, November 2.
What will be different about my online banking?
Horizon’s online banking will offer many of the same features you are used to including viewing account history, online statements, bill pay, money transfers, mobile access and more. You will find Horizon’s online banking has a consistent, reliable service any time, day or night. However, to provide additional security, you will need a separate log in for each membership with the credit union (each member number).
What will happen to my bill payments through online banking?
Your scheduled payments must be made through Icon’s online banking system by Thursday, October 22. Beginning Monday, November 2, your payments will automatically transfer to Horizon’s system. We encourage you to print out your payees, including full account number, prior to Friday, October 30 so that you can review your payments and ensure all information has successfully migrated.
What will happen to the servicing of my home loan?
Your home loan servicing will be transferred to Dovenmeuhle, effective the same date as your other accounts transfer to Horizon. Just as with your current home loan, while the servicing is provided by a third party trusted partner, you can still make your payment online at hzcu.org, by automatic payment or in your local branch. Information about the transfer of your servicing will be mailed to you separately.
Who can I contact for questions?
We understand things will look a bit different and you may have questions or need assistance. We want to help make this transition as easy as possible so please don’t hesistate to contact us if we can help in any way.
We’re here to help, however and wherever you need us!
- Call us at 800.852.5316
- Visit your local branch
- Chat with us in online banking
- Email us at email@example.com
Can I still go to the same branch and see the employees I know?
Yes! All current Icon branches will remain open and staffed by the same employees you know and trust.
Online Banking Tutorials
- First Time Users (1:45 min)
- Check Your Account Balances (2:01 min)
- Making Internal Transfers (2:54 min)
- Making External Transfers (6:19 min)
- Mobile Deposit (1:24 min)
- Purchase Rewards (3:15 min)
Money Management Tutorials
- Introduction (1:47 min)
- Adding Outside Accounts (1:37 min)
- View Your Transactions (3:35 min)
- See Where Your Money Goes (2:18 min)
- See Your Spending (1:47 min)
- Setting Goals (1:59 min)
- See When You'll Be Debt-Free (1:11 min)
- Your Net Worth (1:27 min)
- See Your Cash Flow (1:27 min)
Bill Pay Tutorials
- Getting Started (2:34 min)
- How to Pay a Bill (3:15 min)
- Setting up eBills (2:28 min)
- Edit Payee (1:49 min)
- Search and Sort (2:37 min)
- Bill Pay Alerts (2:00 min)
Pop Money Tutorials
- Introduction (1:07 min)
- Adding a Contact (2:35 min)
- How to Send Money (3:57 min)
- How to Request Money (1:28 min)
- View Activity (0:56 min)
- Overview (1:41 min)
- Setting Your Preferences (1:10 min)
Please Note: If you are having difficulty viewing the interactive transition guide, you can visit or download a pdf version here: