FAQs

While we are not part of the shared branching network, we are a part of the CO-OP ATM network! You have access to over 30,000+ ATMs across the nation – that’s bigger than most banks! Or if you prefer to do your banking in-branch, you can also stop by one of our 32 branches across the northwest.

Your contactless card must be within 2 inches of the terminal for the transaction to take place. And you won’t be billed twice, even if you accidentally tap twice.

Unfortunately, no.  To ensure a seamless transition, and ensure there is no confusion of which card to use, you will not be able to activate your card until July 10.*

*This date is July 29 for former Icon credit card holders.  

Yes! You can easily apply for a new loan or deposit account online, anytime! Simply click the Open Now button on the right-hand corner of our website.

If you’re already a member, you can apply directly from online banking or our mobile app! To open a new loan or account find the application portal under Additional Services.

Yes, you can make emergency payments by phone for loan payments that are 6 or more days past due. There is a fee of $9.95 with this payment method. Click here to learn more about your payment options.

No. Mail is automatically encrypted and routed to the secure messaging platform based on the content of the email.

Tap to Pay is built into the chip itself. However, cardholders are not required to use that function and can use the chip as they normally do.

At this time we do not offer international / foreign wire transfers.

Yes! You can make transactions just like you can at one of our regular ATMs, including making a deposit. It is not required for you to use the video teller option, but if you want a more personal touch to your banking we’re here for you!

At this time we do not exchange currency.

By being a member of Horizon Credit Union, you have access to over 30,000+ ATMs nationwide through our CO-OP network – for free! Click here to find an ATM near you.

By learning the ins and outs of how credit and your credit score works, you can gain the skills you need to improve your credit in no time! Stop by our Financial Training Ground to learn how you can improve your credit score.