Frequently Asked Questions

Here you’ll find answers to our most commonly asked questions. Day or night, you can find answers here!

  • Access
  • Branches
Are you part of the credit union shared branching network?

While we are not part of the shared branching network, we are a part of the CO-OP ATM network! You have access to over 30,000+ ATMs across the nation – that’s bigger than most banks! Or if you prefer to do your banking in-branch, you can also stop by one of our 32 branches across the northwest.

  • Checking Accounts
  • Loan
  • Online Banking
Can I apply for a new loan or deposit account without having to go into a branch?

Yes! You can easily apply for a new loan or deposit account online, anytime! Simply click the Open Now button on the right-hand corner of our website.

If you’re already a member, you can apply directly from online banking or our mobile app! To open a new loan or account find the application portal under Additional Services.

  • Payment
Can I make a loan payment by phone?

Yes, you can make emergency payments by phone for loan payments that are 6 or more days past due. There is a fee of $9.95 with this payment method. Click here to learn more about your payment options.

  • Secure Mail
Can I opt out of Secure Mail?

No. Mail is automatically encrypted and routed to the secure messaging platform based on the content of the email.

  • Wires
Can I send an international / foreign wire transfer?

At this time we do not offer international / foreign wire transfers.

  • ITMs
Can I still use this machine like an ATM?

Yes! You can make transactions just like you can at one of our regular ATMs, including making a deposit. It is not required for you to use the video teller option, but if you want a more personal touch to your banking we’re here for you!

  • Currency
Does Horizon exchange currency?

At this time we do not exchange currency.

  • Access
  • Account Information
  • Branches
How can I get cash when I’m not close to a Horizon Credit Union branch or ATM?

By being a member of Horizon Credit Union, you have access to over 30,000+ ATMs nationwide through our CO-OP network – for free! Click here to find an ATM near you.

  • Financial Wellness
How can I improve my credit score?

By learning the ins and outs of how credit and your credit score works, you can gain the skills you need to improve your credit in no time! Stop by our Financial Training Ground to learn how you can improve your credit score.

  • Account Information
  • Online Banking
How can I remove other memberships that I’ve linked?

Removing memberships you’ve added in online banking is simple.

  1. Log into online banking or the app.
  2. On desktop click the Money Management tab. On mobile click on More, then Money Management.
  3. Click Manage Connections on the right-hand side of the screen.
  4. Find the account you wish to remove, click on it, then select Disconnect This Institution.
  5. The accounts will no longer show within Money Management or on the main account screen.
  • Access
  • Cards
How do I access my Platinum Points rewards?

You can easily see your Platinum Points rewards within online banking! If you’re on desktop your points will be visible on the home screen. On mobile you can view your points by going to Additional Services and selecting Platinum Points.

  • Cards
How do I activate my new card or change my PIN?

Activating your new card or changing your PIN is simple! Just call 800.992.3808.

Didn’t find what you need?

If you did not find an answer to your question above send us a message and we will get back you with an answer as soon as we can.