FAQs
Frequently Asked Questions
Here you’ll find answers to our most commonly asked questions. Day or night, you can find answers here!
While we are not part of the shared branching network, we are a part of the CO-OP ATM network! You have access to over 30,000+ ATMs across the nation – that’s bigger than most banks! Or if you prefer to do your banking in-branch, you can also stop by one of our 32 branches across the northwest.
Your contactless card must be within 2 inches of the terminal for the transaction to take place. And you won’t be billed twice, even if you accidentally tap twice.
Unfortunately, no. To ensure a seamless transition, and ensure there is no confusion of which card to use, you will not be able to activate your card until July 10.*
*This date is July 29 for former Icon credit card holders.
Yes! You can easily apply for a new loan or deposit account online, anytime! Simply click the Open Now button on the right-hand corner of our website.
If you’re already a member, you can apply directly from online banking or our mobile app! To open a new loan or account find the application portal under Additional Services.
Yes, you can make emergency payments by phone for loan payments that are 6 or more days past due. There is a fee of $9.95 with this payment method. Click here to learn more about your payment options.
No. Mail is automatically encrypted and routed to the secure messaging platform based on the content of the email.
Tap to Pay is built into the chip itself. However, cardholders are not required to use that function and can use the chip as they normally do.
At this time we do not offer international / foreign wire transfers.
Yes! You can make transactions just like you can at one of our regular ATMs, including making a deposit. It is not required for you to use the video teller option, but if you want a more personal touch to your banking we’re here for you!
Visa contactless transactions generate a one-time, transaction-specific code. Due to the nature of the code and additional fraud protection processes built into the Visa® network, it is difficult to use skimmed cardholder information for fraudulent purchases. As a result, fraud from skimming is very unlikely and limited in scope.
Nope! We’ll take care of that part for you. Watch for you new card to arrive in the mail in mid to late June. Then activate it on or after July 10.*
*Former Icon credit card holders, your cards will arrive in early July and can be activated beginning July 29.
At this time we do not exchange currency.
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