Frequently Asked Questions
Here you’ll find answers to our most commonly asked questions. Day or night, you can find answers here!
Online banking is where you log in to manage your accounts, view account information, transfer money, etc. The Horizon informational website is where you can find information on the products and services we offer.
You can withdraw up to $1000 from ATMs and $2500 from ITMs.
- 10 year draw period
- 15 year repayment period
The wire request must be entered into our system by 12 pm PT / 1 pm MT to be sent on the same day. Since the process can take some time, we suggest you arrive at your local branch by 11:30 am PT / 12:30 pm MT.
Contact us immediately at 800.852.5316. We’ll be happy to help dispute any potentially fraudulent transactions. Additionally, you can come into any branch and have a new card with a new card number instantly issued to you.
Savings — A designated account meant to help you save money. It is more difficult to access the funds in this account than it is with a checking account.
Certificates (CD)— A savings account for a designated period of time where your money is stored away. Funds are not accessible during the term of the certificate without incurring a penalty fee.
Money Market — Combines the earning power of a savings account with the convenience of a checking account. Generally offers tiered dividends, meaning the more money you keep in this account, the higher the dividend rate you earn.
There are 30,000+ CO-OP ATMs throughout the US available for you to use. Click here to find one near you!
You can find your account / member information in multiple places:
- Logging into online / mobile banking
- Calling us at 800.852.5316
- Additionally, your account information and routing number is available on the front of your personal checks
Horizon Credit Union currently utilizes membership-based accounts. This means that each member number has a separate login (username and password) in online banking. Whichever membership you recently logged into and set up biometric features for will be set for that membership.
By adding these machines, we can offer extended hours for added convenience and accessibility while maintaining a personal touch.
At this time Horizon Credit Union is set up for only the primary member’s personal information. If the joint owner on an account has a primary membership of their own, they can link their account through the Add External Accounts function.
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If you did not find an answer to your question above send us a message and we will get back you with an answer as soon as we can.