Frequently Asked Questions

Here you’ll find answers to our most commonly asked questions. Day or night, you can find answers here!

  • Access
  • Account Information
  • Online Banking
How do I receive my temporary password for online banking?

You’ll receive your temporary password within 2 hours of becoming a member or opening a new membership with a different member number. It will be sent to the email you provided in-branch, at a dealership or within your online application.

The email contains a 6-digit randomized PIN that you will use as your password upon your initial login into online banking.*

*Note: This password is good for 72 hours from receiving your welcome email. If you don’t sign into online banking within the 72-hour timeframe contact us at 800.852.5316 and one of our team members will assign you a new one.

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